Refund and Returns Policy

Overview

At ZeroSpace, customer satisfaction is our priority. If you’re not entirely satisfied with your purchase, we’re here to help.

Our refund and return policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return:

The item must be unused, in original condition, and in the original packaging.
A receipt or proof of purchase is required.

Non-Returnable Items

Certain items cannot be returned, including:

Used or damaged products not caused by our error
Items not in their original condition or packaging
Items purchased on sale or discount

Refunds

Once we receive and inspect your return, we will notify you via email or WhatsApp regarding the approval or rejection of your refund.

If approved:

The refund will be processed within 7–10 working days
The amount will be credited to your original payment method

Late or Missing Refunds

If you haven’t received a refund yet:

Recheck your bank account or wallet
Contact your bank or payment provider — processing may take a few days

If you’ve done all of this and still haven’t received your refund, contact us at info@zerospace.pk

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped. To request an exchange, please contact us at info@zerospace.pk

Shipping Returns

To return a product, please ship it to: Office # 3-4, Ground Floor, Gujjar Plaza Bharakahu, Islamabad.

Customers are responsible for return shipping costs
Shipping fees are non-refundable
If a refund is approved, the return shipping cost will be deducted from the refund amount

For higher-value items, we recommend:

Using a trackable courier service
Opting for shipping insurance

We do not guarantee receipt of items returned without tracking.

Need Help?

Have questions or concerns about your order, return, or refund?

Email us at: info@zerospace.pk
Call/WhatsApp: +92 305 544 0561